Terms and Conditions of 345win: Clear Rules for Everyone

By creating an account on the 345win, make a deposit, place a bet, or access any feature on the platform, you expressly confirm that you have read and agree to these Terms and Conditions in full. This acceptance is a mandatory requirement for using any service provided by 345win.

These Terms and Conditions apply to all service categories offered by 345win: Sports Betting — including Brasileirão Série A, Copa do Brasil, Libertadores, MMA/UFC, tennis, basketball NBB, volleyball, e-sports, and other sports — online casino with slots, live casino, crash games such as Aviator and Spaceman, table games, and all other products available on the platform.

To use the services of the 345win, you must create a user account by providing truthful, accurate, and complete information. Registration requires: full legal name as shown on your ID, a valid CPF, date of birth, an active Brazilian mobile number, and a valid email address.

2.1 One Account Per User

Each user may hold only one active account at 345win. The uniqueness criterion is the CPF. Creating multiple accounts is strictly prohibited and results in the permanent blocking of all identified accounts, with forfeiture of bonus balances and possible forfeiture of winnings obtained through a breach of this rule.

2.2 Identity Verification (KYC)

A 345win may request identity verification documents before the first withdrawal or when activity requiring identity confirmation is detected. Accepted documents are: national ID (RG), driver's license (CNH), or valid passport, along with recent proof of address. The verification process is completed within 48 business hours.

2.3 Access Responsibility

Users are solely responsible for keeping their login credentials — username and password — confidential. Any activity carried out on the account is the account holder's responsibility. If you suspect unauthorized access, contact 345win by email at suporte@345win.my.

The services of the 345win are intended exclusively for users aged 18 and over. By creating an account, you confirm that you are at least 18 years old. 345win carries out age verification as part of the KYC process and may request documents at any time to confirm this.

Accounts identified as belonging to minors will be closed immediately. Any existing balance will be withheld in accordance with applicable regulatory requirements. 345win does not accept liability for access by minors using third-party credentials to create accounts, but takes active measures to identify and prevent such occurrences.

A 345win accepts the following payment methods for deposits and withdrawals: Pix, boleto bancário, credit card, debit card, PicPay, Mercado Pago, and TED bank transfers through major Brazilian banks, including Nubank, Itaú, Bradesco, and Banco do Brasil.

4.1 Deposits

The minimum deposit amount is R$ 10.00. Pix deposits are processed within 30 seconds. Boleto bancário deposits may take up to 3 business days to clear. Card deposits are processed in real time upon issuer approval. 345win does not charge fees on deposits.

4.2 Withdrawals

The minimum withdrawal amount is R$ 20.00. Pix withdrawals are processed within minutes of approval. Withdrawal requests above R$ 5,000.00 may be subject to a manual security review, with a processing time of up to 24 hours. The Pix key used for withdrawals must be registered under the same CPF as the account holder at 345win. Withdrawals to third-party accounts are not permitted.

4.3 Inactive Balance

Accounts with no activity — no deposits, bets, or withdrawals — for a period exceeding 12 consecutive months are considered inactive. 345win may charge a monthly maintenance fee of R$ 5.00 on the balance of inactive accounts after email notification. Users can reactivate their account at any time by making any transaction.

A 345win regularly offers bonuses and promotions for new and existing users. All offers are subject to specific terms, including rollover requirements (also referred to as wagering or turnover requirements). By accepting any bonus, the user automatically agrees to the rules of that promotion.

5.1 Welcome Bonus

New users who make their first deposit may receive a bonus of up to R$ 500.00. The bonus is credited automatically and is subject to a rollover requirement of 5x on the bonus amount before any withdrawal. For example: a bonus of R$ 100.00 requires total bets of R$ 500.00 to unlock the amount for withdrawal.

5.2 General Bonus Rules

• Bonus balance cannot be withdrawn directly before the rollover requirement is met.
• Bets on events with odds below 1.50 do not count toward the Sports Betting bonus rollover.
• Not all casino games contribute equally toward the rollover: slots contribute 100%, while live games contribute between 10% and 20%, depending on the game.
• Each promotion has an expiration date. Unused bonuses are automatically removed once the deadline passes.
• Only one welcome bonus is allowed per CPF, regardless of the number of devices used.

A 345win offers betting on more than 30 sports, with a strong focus on football (Brasileirão Série A, Copa do Brasil, Copa Libertadores, and European leagues), MMA and UFC, tennis, basketball (NBB and NBA), volleyball, and e-sports. The following rules apply to all sports bets.

6.1 Bet Validity

A bet is considered valid only after confirmation is displayed on the platform with a ticket number. Bets not confirmed due to a connection failure are not deducted from the balance. The 345win does not accept bet cancellations after confirmation, except in the cases expressly provided for in this document.

6.2 Event Cancellation and Postponement

If an event is cancelled or abandoned before completion, single bets are fully refunded. For accumulator bets, the cancelled selection is replaced with odds of 1.00 and the ticket remains valid with the remaining selections. Events postponed to within 48 hours of the original start time are considered valid; postponements beyond that period result in a refund.

6.3 Odds Errors

A 345win reserves the right to cancel bets placed at clearly incorrect odds resulting from a technical error or data feed failure. In such cases, the staked amount is refunded in full. The identification of an obvious error is at 345win's discretion, based on a comparison with the market odds at the time.

The casino at 345win offers more than 3,000 games, including slots from providers such as PG Soft, Pragmatic Play, Habanero, and Microgaming; a Live Casino with real dealers streamed in HD; crash games like Aviator and Spaceman; and RNG table games. All game types are subject to the following conditions.

7.1 Game Integrity

All casino games available on the 345win use certified random number generators (RNG) audited by independent entities. The outcome of each round is unpredictable and independent of previous rounds. The RTP (return to player) for each game is available on the respective game's page on the platform.

7.2 Technical Failures

In the event of a technical failure during a game session — such as an internet disconnection or server error — 345win records the game state on the server. Upon reconnection, the session resumes from the point of interruption whenever technically possible. Winnings generated during a confirmed technical failure on the 345win server are considered void, and the wagered amount is refunded.

7.3 Casino Betting Limits

The minimum bet amount at the casino is R$ 0.10 on most games. Maximum limits vary by game and provider and are available in each game's interface. Progressive jackpots have specific eligibility rules that may require a minimum bet to qualify for the accumulated prize.

The Cash Out feature allows users to settle a bet before the final result of an event, receiving a value calculated in real time based on current market odds. The 345win offers Total, Partial, and Automatic Cash Out for eligible bets.

8.1 Full Cash Out

Closes the bet in full at the value displayed at the moment the confirm button is clicked. The amount is credited to the account balance immediately. Once confirmed, a Full Cash Out cannot be reversed.

8.2 Partial Cash Out

Allows you to settle part of a bet while keeping the remainder open until the final result. You choose the percentage to settle. The Partial Cash Out amount is credited immediately, while the remaining portion stays active.

8.3 Automatic Cash Out

Users can set a minimum Cash Out value for each bet. When that amount becomes available in the live market, the platform automatically executes the Cash Out. A 345win does not guarantee Automatic Cash Out execution in all scenarios — market suspensions during critical events (such as a goal being scored) may prevent execution.

The following conduct is strictly prohibited on the 345win and will result in account suspension or permanent closure, balance retention, and possible reporting to the relevant authorities:

• Creating multiple accounts using the same CPF or using third-party personal information.
• Use of bots, automated scripts, automation software, or any tool that simulates human behavior on the platform.
• Arbitrage strategies (arbing) aimed at systematically exploiting odds differences between 345win and other platforms.
• Bonus abuse: creating accounts solely to claim bonuses with no genuine intention of using the platform.
• Match-fixing or participation in any result-manipulation scheme.
• Money laundering or using the platform to move funds of illicit origin.
• Use of the account by anyone under 18, regardless of how the credentials were obtained.
• Any form of financial transaction fraud, including unwarranted chargebacks on credit cards after the deposited funds have been used.

A 345win actively monitors platform activity using anti-fraud systems and may request additional clarification regarding transactions or betting patterns identified as anomalous.

A 345win collects and processes users' personal data in accordance with the General Data Protection Law (LGPD – Law No. 13,709/2018). The data collected is used exclusively to provide services, verify identity, prevent fraud, and meet regulatory obligations.

345win uses 256-bit SSL encryption across all pages and transactions. Personal data is never sold or shared with third parties for commercial purposes. For full details on data collection, use, storage, and your rights as a data subject, please refer to our Privacy Policy.

A 345win believes that betting should be a form of entertainment. We provide tools so every user can stay in control of their experience on the platform:

• Deposit limits: Set daily, weekly, or monthly limits directly in your account settings.
• Temporary break: Suspend your account for periods of 24 hours, 7 days, 30 days, or 90 days.
• Permanent Self-Exclusion: Request permanent account closure at any time through 24/7 support.
• Session alerts: Receive notifications after extended periods of platform use.
• Betting history: Access your full betting, deposit, and withdrawal history at any time.

If you or someone close to you shows signs of gambling dependency, our support team is available 24 hours a day to provide guidance on help resources. You can also visit our Responsible Gaming for more information.

Users may request account closure at any time by contacting 345win. Prior to closure, any withdrawal of available balance must be requested. Unreleased bonus balances that have not met the rollover requirement will not be paid out upon closure.

A 345win may close or suspend an account without prior notice in the event of a proven breach of these Terms and Conditions. In the event of closure due to a violation, 345win may retain bonus balances and, depending on the severity of the breach, deposit balances, with documented justification communicated to the user.

A 345win may update these Terms and Conditions at any time. Significant changes will be communicated at least 14 days in advance via email and in-platform notification. Minor updates, such as text corrections or clarifications that do not affect user rights, may be implemented without prior notice.

The most recent version of the Terms and Conditions will always be available on this page, with the last updated date shown at the top of the document. Continued use of the platform after the effective date of any changes constitutes acceptance of the new terms.

For questions about these Terms and Conditions or any aspect of using the platform, please contact the 345win:

• Email: suporte@345win.my – We respond within 4 hours on business days.
• Live chat: Available 24 hours a day, 7 days a week, within the platform.
• FAQ Center: Answers to the most common questions are available at Frequently Asked Questions.